Review article summarizing how academic research in Human-computer interaction led to many of the paradigms we take for granted in personal computing: Direct manipulation, the mouse, windows, interactive text editing, hypertext, CSCW, etc.
The arguments seem quite strong here. Why does the situation seem to be so different today? Is it different today—or does it just seem that way? How much is there in academic HCI which has the flavor of Sutherland, I. E. (1963). Sketchpad: A man-machine graphical communication system. MIT.?