One of the key claims of Insight through making is that Effective system design requires insights drawn from serious contexts of use. But Great tool-makers are often not great tool-users, and vice-versa, so it’s difficult to create powerful contexts for thinking thorough making. One approach is to closely pair a tool-maker with a tool-user. Ideally they’re deeply immersed in each other’s work, perhaps to the point that they can produce (bad) original insight in their counterpart’s domain.
More on these collaborations: